Shipping & Returns

Last updated: October 25, 2026

Shipping

  • Origin: All ceramic pieces are produced and shipped from our studio in Portland, Oregon.
  • Regions and rates for ceramics:
    • United States: free insured shipping. Packing and postage are included in the item price.
    • U.S. territories and military addresses: available services and any charges are shown at checkout.
    • International: available destinations, services and shipping charges are shown at checkout.
  • Processing times: In-stock ceramics ship in 3 to 5 business days. Preorders ship within the time window shown on the product page.
  • Tracking: Tracking updates are provided for shipments created through our label service.
  • Packaging: Ceramics are packed by hand using protective materials and methods intended to support safe transit.
  • Delivery timing after shipment:
    • U.S. lower-48 and DC: typically 3 to 7 business days.
    • APO/FPO/DPO: typically 2 to 5 weeks.
    • AK, HI, PR, GU, VI and international: varies by service and customs processing.
  • International duties and taxes: International customers are responsible for any duties and import taxes that may apply in their country.

Refunds & Returns

  • Preorders: cancel any time before shipment for a full refund. After delivery, the 14-day policy below applies.
  • Return window: you may request a return within 14 days of delivery.
  • Condition:
    • Handmade ceramics: Each piece is made in our Portland, Oregon studio. Subtle variation in color, form, and surface is inherent to the making process and contributes to the character of the work. For a return, items must be unused, in original condition, and sent back in the original packaging.
  • How to start: use the contact form on this page with your order number and a brief note. We will review your request and reply with the return address and instructions.
  • Costs: for returns not related to a delivery issue, the customer pays return shipping.
  • Delivery issues or incorrect items: if an item arrives damaged in transit, incorrect, or does not match the item ordered or the written description, contact us within 7 days of delivery with photos of the item and packaging. We will review and advise next steps.
  • Refunds: refunds are issued to the original payment method after the return is received and reviewed, typically within 5 to 10 business days. Original shipping fees are not refundable unless required to resolve a verified delivery issue.

Contact

Use the contact form below for questions about shipping, preorders, or returns. Related: Terms & Conditions | Privacy Policy We may update this policy periodically to reflect changes in practices or legal requirements. Updates will be posted to this page with a revised effective date.

Contact: